77ck Privacy Policy — Your Data, Your Rights

When you interact with the 77ck platform — whether by browsing, registering an account, making a deposit, or contacting support — we may collect various categories of personal and technical information. The specific data collected depends on the type of interaction. The table below summarises the main categories.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes. We do not knowingly collect any personal data from individuals under the age of 18. If we become aware that data belonging to an underage individual has been collected, we will delete it promptly and close the associated account.

77ck processes your personal data only for the specific purposes described below. We rely on one or more lawful bases for each processing activity, including performance of our contract with you, compliance with legal obligations, legitimate business interests, and — where applicable — your explicit consent.

2.1 Account Management

We use your identity and contact data to create and maintain your 77ck account, authenticate your identity at login, process password resets, and communicate essential account-related information such as transaction confirmations, security alerts, and policy updates. This processing is necessary to perform our contract with you as a registered player.

2.2 Payment Processing

Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. We retain records of all transactions to fulfil our financial record-keeping obligations and to investigate any payment disputes. We do not store full card numbers or mobile banking PINs on our servers; payment authentication is handled directly by the respective payment provider.

2.3 Identity Verification (KYC)

Verification documents are processed to confirm your identity, age, and eligibility to use the platform. KYC processing is required to comply with our legal obligations relating to anti-money laundering (AML) and responsible gaming age verification. Access to KYC documents is restricted to authorised compliance personnel only.

2.4 Fraud Prevention and Security

Technical data — including IP addresses, device fingerprints, and session logs — is analysed to detect and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised access. This processing is carried out in our legitimate interests and in the interests of the wider player community on the platform.

2.5 Responsible Gaming Monitoring

Gameplay data, session duration records, and betting pattern information may be analysed to identify players who may be showing signs of problem gambling behaviour. This data is used to trigger responsible gaming interventions, enforce self-exclusion settings, and ensure that deposit limit tools are functioning correctly. This processing is both a legal obligation and a core part of our duty of care to our players.

2.6 Platform Improvement and Analytics

Aggregated and anonymised gameplay and technical data are used to improve the platform's performance, identify popular game categories, optimise page loading speeds, and enhance the overall user experience for players across Bangladesh. Individual players are not identifiable from this aggregated data.

2.7 Marketing Communications

Where you have provided your consent, we may use your contact data and marketing preferences to send you promotional communications about 77ck bonuses, new game launches, seasonal offers (such as Eid promotions or Pohela Boishakh bonuses), and cricket or football betting highlights. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team.

77ck does not sell your personal data to any third party. We may, however, share specific categories of data with carefully selected partners and service providers where such sharing is necessary to operate the platform, comply with legal requirements, or protect the interests of our players. All third-party recipients of your data are contractually bound to handle it securely and to use it only for the specific purpose for which it was shared.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary payment-related data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers operate under their own privacy policies and security standards. We recommend reviewing their policies for full details on how they handle your financial information.

3.2 Game Software Providers

Games on the 77ck platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To display these games and record outcomes correctly, your player ID and game session data are transmitted to the relevant provider's game servers. These providers are obligated to maintain the confidentiality of session data and may not use it for their own marketing purposes.

3.3 Compliance and Legal Authorities

We may be required by law, court order, or regulatory instruction to disclose your personal data to relevant authorities. In such cases, we will share only the data that is specifically required by the legal request and will notify you where we are legally permitted to do so.

3.4 Fraud Prevention Services

We may share technical data — such as IP addresses and device identifiers — with industry fraud prevention databases to identify and prevent fraudulent account activity. Information shared for fraud prevention purposes is handled under strict data-processing agreements and is not used for any other commercial purpose.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 77ck business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before any change in data controller takes effect.

77ck uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with the site. A cookie is a small text file stored on your device by your browser. The cookies we use fall into the following categories.

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as maintaining your login session, remembering your account preferences during a visit, and ensuring that the platform loads correctly across all pages. You cannot opt out of strictly necessary cookies without affecting the platform's basic functionality.

4.2 Performance and Analytics Cookies

We use performance cookies to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where players encounter errors. This data helps us identify and resolve performance issues and improve the overall experience. No personally identifiable information is collected through these cookies.

4.3 Functionality Cookies

Functionality cookies remember choices you make on the platform — such as your preferred game lobby view or notification settings — so that these preferences are retained across sessions. They do not track your activity outside of the 77ck platform.

4.4 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect your experience on the 77ck platform, particularly functionality cookies that retain your account preferences. Instructions for managing cookies are available in your browser's help section.

Protecting your personal data is one of 77ck's most important operational commitments. We implement a range of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your data. These measures include the following.

• SSL/TLS Encryption: All data in transit between your browser and the 77ck platform is encrypted using SSL/TLS protocols. The padlock icon visible in your browser's address bar confirms this encryption is active.
• Data Encryption at Rest: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers with restricted physical and digital access controls.
• Access Controls: Access to personal data within the 77ck organisation is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required to perform their specific role.
• Regular Security Audits: Our systems undergo regular internal and third-party security assessments to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts to provide an additional layer of protection beyond a password alone.
• Incident Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 77ck will notify affected players and relevant authorities within the timeframe required by applicable law.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. You are equally responsible for maintaining the security of your own account by using a strong, unique password and keeping your login credentials confidential. If you suspect any unauthorised activity on your account, contact our support team immediately at [email protected].

77ck retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply.

When a retention period expires and no legal obligation requires further storage, the relevant data is securely deleted or anonymised. Anonymised data — from which you cannot be identified — may be retained indefinitely for aggregated analytics purposes.

As a player on the 77ck platform, you hold a number of rights with respect to your personal data. These rights can be exercised by contacting our support team in writing at [email protected]. We will respond to all valid rights requests within 30 days of receipt. In complex cases, this period may be extended by up to a further 30 days, and you will be informed of any extension.

8.1 Updates to This Policy

77ck reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email to the address on file and update the effective date at the top of this document. Where changes are minor or administrative in nature, we may update this page without individual notification. We encourage all players to review this Privacy Policy periodically to stay informed about how we protect your data.

8.2 Links to Third-Party Content

The 77ck platform may contain references to third-party services such as payment providers and game studios. These third parties operate under their own privacy policies, which govern their handling of any data you provide directly to them. 77ck is not responsible for the privacy practices of third-party services and recommends that you review their policies independently.

8.3 Children's Privacy

The 77ck platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If a parent or guardian becomes aware that their child has provided personal data to 77ck, they should contact us immediately at [email protected] so that the data can be deleted and the account closed without delay.

8.4 Contact for Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 77ck holds about you, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to acknowledge all privacy-related enquiries within one business day.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)